Frequently Asked Questions

1. How long does shipping take?

Your delivery time consists of two stages:

  • Processing Time: 1 to 3 business days
  • Delivery Time: 5 to 12 business days

The exact delivery time depends on your location within the United Kingdom.

2. Do you charge for shipping?

No. We offer free shipping on all orders. There are no additional delivery charges.

3. Can I track my order?

Yes. Once your order has been dispatched, you will receive an email containing your tracking number.

You can use this tracking number to check the status of your delivery at any time.

4. How do I return an item?

You may return your order within 30 days of receiving it.

Please contact us before sending your return:

Email: contact@vomnax.co.uk
Phone: +44 1642 821282

We will then provide you with the return instructions.

5. Is return shipping free?

Yes. Returns are completely free of charge.

6. When will I receive my refund?

Once we have received and inspected your returned item(s), your refund will be processed within 10 days.

Refunds are issued via PayPal.

7. Can I cancel my order?

Orders can only be cancelled before they have been processed or dispatched.

As orders are usually processed within 1 to 3 business days, please contact us as soon as possible if you wish to cancel your order.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order.

Please provide:

  • A brief description of the issue.
  • Photos of the damaged or incorrect item.

We will resolve the issue as quickly as possible.

9. Which countries do you deliver to?

We currently deliver throughout the United Kingdom.

10. Which payment methods do you accept?

We currently accept PayPal as our payment method.

11. How can I contact customer support?

Our customer support team is available:

Monday to Friday: 09:00 – 17:00 (GMT)
Saturday & Sunday: Closed

Email: contact@vomnax.co.uk
Phone: +44 1642 821282

12. Where is your company located?

Our business is located in the United Kingdom:

VOMNAX
139 Acklam Rd
Middlesbrough TS5 5HS
United Kingdom